Refund policy

Returns & Refunds

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 30 days of delivery with photos and details so we can arrange a replacement or refund in accordance with New Zealand consumer law.

Change of Mind

We do not offer refunds or returns for change-of-mind purchases, including incorrect selections or simply no longer wanting the item.

Please choose carefully before purchasing.

Contact

For any return enquiries, please contact: heatedlunchboxes.co.nz