Terms of service
Overview
This website is operated by heatedlunchbox.co.nz. Throughout the site, the terms “we”, “us” and “our” refer to heatedlunchbox.co.nz
By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service.
Please read these terms carefully before using our website.
Online Store Terms
By using this website, you confirm that you are at least the age of majority in your region or have permission from a parent or guardian.
You may not use our products for any illegal or unauthorised purpose.
Product Information
We do our best to display product descriptions, images, and colours as accurately as possible. However, actual colours and appearance may vary slightly depending on your device or screen settings.
Product specifications and availability may change without notice.
Pricing & Payments
All prices are listed in New Zealand Dollars (NZD).
We reserve the right to modify pricing at any time without notice.
Payments are processed securely through trusted third-party payment providers.
Shipping
Shipping times provided are estimates only and may vary due to courier delays or circumstances outside our control.
Please ensure your shipping details are entered correctly before placing an order.
Returns & Consumer Guarantees
Our products come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act.
If a product arrives faulty or develops a genuine fault, please contact us and we will work with you to resolve the issue in accordance with New Zealand consumer law.
We do not offer returns for change of mind.
Limitation of Liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Intellectual Property
All website content including images, branding, logos, and text remains the property of heatedlunchbox.co.nz and may not be copied or used without permission.
Changes to Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice.
Continued use of the website after changes are posted constitutes acceptance of those changes.