Shipping policy

Shipping Policy

Processing Times

Orders are usually packed and dispatched within 1–2 business days.

Orders placed on weekends or public holidays will be processed the next business day.

Shipping Within New Zealand

We currently ship New Zealand-wide to urban delivery addresses only.

- Urban delivery estimates: 1–2 business days

Shipping times are estimates only and may vary due to courier delays outside of our control.

Shipping costs

Shipping costs are calculated at checkout.

We may occasionally offer:

Tracking

Once your order has been dispatched, you’ll receive a tracking email so you can follow your delivery.

Please check your spam/junk folder if you do not receive tracking information.

Incorrect Addresses

Please ensure your shipping address is correct before placing your order.

We are not responsible for parcels sent to incorrectly entered addresses provided at checkout.

If you notice a mistake, contact us as soon as possible and we’ll try to help before dispatch.

Lost or Delayed Parcels

If your parcel is significantly delayed or appears lost, please contact us and we’ll help investigate with the courier company.

Once a parcel has been handed to the courier, delivery timeframes are outside of our control.

Damaged Parcels

If your order arrives damaged:

Please contact us within 48 hours of delivery
Include clear photos of the item and packaging

We’ll work with you to find a solution as quickly as possible.

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